AI calling assistant: a pilot proposal
For foundations, navigator programs, clinics and health departments.
Pilot proposal
Download the pilot proposal
This tool is not built yet. We are looking for a community partner and a funder to pilot it. The proposal explains what it would do, how it keeps people safe, and how a pilot would work.
Thank you. Your download should start now. If it does not, open the proposal (PDF).
Want to talk about a pilot? Write to us at info@findmydirectdoctor.org.
What the AI calling assistant would do
Finding care often means hours on the phone. People wait on hold with Medicaid lines, call clinic after clinic to find one that takes new patients without insurance, and chase hospital billing offices about financial help. Navigators and social workers make the same calls for their clients, and there are far fewer of them than before.
The AI calling assistant would make the routine calls for them. It would call clinics to confirm they take uninsured new patients, their sliding fee and their next opening. It would check prices at pharmacies and imaging centers. It would wait on hold on public lines and hand the call to the person or navigator when a human answers. And with a person's permission, it would call them back later to check whether they got care.
It would always say it is an AI at the start of a call, ask before recording, never handle Social Security numbers or birth dates, and leave anything about a specific patient to a person. A physician would oversee it, and lawyers would review it before launch.
Try the AI helper that works today
Our AI helper is live as a test version. People describe their situation in their own words and get a step-by-step plan.
Questions about the pilot
Is the AI calling assistant available now?
No. It is a plan for a pilot with a community partner. The proposal explains how it would work. Our AI helper for chat is available now as a test version.
Who is the pilot for?
Navigator and case management programs, community health centers, health departments and the patients they serve, with a foundation or other funder.
Would it call patients?
Only people who asked for a call and agreed in writing. It is built mainly to call businesses, such as clinics, pharmacies and billing offices, so people do not have to.
How do we start a pilot?
Download the proposal, then write to info@findmydirectdoctor.org. We will set up a short call to learn what your clients need.
This page describes a planned pilot. The AI calling assistant is not available yet. If you have a medical emergency, call 911.